FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 1pm.
  Check Out before 10.30am.
• Is the price per room/apartment or per person?
  Price is per room per night.
  
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included. English breakfast costs 3.00 Pounds extra per person per day.
  
• Can we settle the bill on arrival?
  Bill can be settled on arrival, however a deposit is required in order to book.
  
• Which languages are spoken at the reception?
  English, Portuguese, Italian, Spanish, French, Swedish, and Polish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors and 2 lifts.
  
• Are there quiet, private, romantic rooms?
  Quiet rooms facing the back-side of the hotel.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  We do have no smoking restrictions in the rooms, only on the public areas.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all rooms with telephone line.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No, the closest pool is within 10 minutes walk, site on a sports complex.
• Is parking or garage available?
  We do have parking on a "first come first serve" basis and charge 10 pounds per day (only small cars are accepted). A national car park is within 5 minutes drive.
• Where can we rent a car?
  Avis, Hertz, Europcar, Budget, etc, within 10 minutes walking distance.
  
• Which is the nearest airport?
  London Heathrow International.
• Do you have a pickup or shuttle service from and to the airport?
  We do not have our own transportation, but we can arrange it with a company that we have an agreement with.
  
• Which is the nearest bus-stop?
  Sussex Gardens close to the hotel.
  
• Which is the nearest railway station?
  Paddington station at 2 minutes walking to the hotel.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Paddington.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No. The closest one is within 10 minutes walking distance.
  
• Are pets welcome?
  No, pets not allowed, sorry.
• Is there a restaurant in the Property?
  No, but we are surrounded by restaurants, pubs, coffee-shops.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No. We do not have the facility yet.