FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Prices are per apartment per day.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Spanish, Portuguese and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We do not have lifts in any of the houses.
  House 11 - 3 floors.
  House 19 - 3 floors.
  House 4 - 4 floors.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Is there a dining room where we could sometimes all dine together?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes on request and cost.
• Where can we rent a car?
  Nearby through concierge at a cost.
• Which is the nearest airport?
  Heathrow.
• Do you have a pickup or shuttle service from and to the airport?
  It can be arranged through concierge at a cost.
• Which is the nearest bus-stop?
  In front of the hotel.
• Which is the nearest railway station?
  Victoria Station about 2 minutes by cab.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Sloane Square tube station about 2 minutes walking.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.