Travellers Reviews
Submitted by Marek Michalko, Czech Republic
The lift was out of order.
There was some reconstruction at the hotel and that is why the some of the hotel's spaces were quite noisy and dirty. I think I should be informed about this event before I arrived or checked-in.
In our room we had a problem with water which dripped down from the ceiling for one night. Finally we received a discount but we could not sleep.
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This hotel is located in the heart of London - in Soho. You can reach all main London's attractions by foot in a few minutes. If you don’t need so much luxury then The Shaftsbury Hotel is the best choice.
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Submitted by David Gandolfo, Hertfordshire, United Kingdom
Allowed to check in a bit early
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The room was a lot lot smaller than i was led to believe, especially after paying extra for a premiere room.
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Wasn't told items from mini bar would be charged and taken from credit card at a later date.
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Submitted by Rob Heather
The staff were not expecting us when we
arrived, and we had to wait for some time
while they sorted out their computer. They
were nevertheless polite and helpful and
apologised for the wait.
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Good value, high quality hotel central London
hotel accommodation.
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Submitted by Patricia
There was a delay of about 35 mins as there was confusing regarding our reservation which had to be faxed to Best Western's central reservation department. Was all sorted eventually and we received complimentary breakfast for the inconvenience.
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Very good hotel in great location, rooms were a little small but that is expected in London but was adequate and very good quality furnishings etc. Would recommend.
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Very efficent.
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If arriving by foot very easy to walk past as smallish entrance from street as most of the hotel is on other levels. Breakfast is first rate, self service but includes full English, cereals, fruit, breads and cakes. Really anything you can think of. Staff very good, very polite and friendly.
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Very good, mid range, cost effective hotel in great location. Not far from the underground, pubs, shops, restaurants etc. Actually you can see several restaurants from your window! Nice widescreen televisions in rooms, also in ours was a television in the bathroom. Watch telly as you soak or shower, how novel!! Nice hotel. Good Irish bar at the end of the street, sorry forgot name but very good with live bands. Also happy hour from 4 till 7 if I remember correctly. Good hotel, good stay.
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Submitted by Barbara
Please note that the Internet connection was not very good. I had trouble when trying to connect to my email account. Also when I tried to view my Country's most viewed news website I could not connect. Probably due to restrictions or the fact that the browser used in the computer is not Microsoft Internet Explorer which limits the use of the Internet.
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A good hotel, clean and inviting rooms to stay in, good breakfast, very well placed in London.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Anonymous
Staying at Shatesbury was a pleasure to me, the service was very good. Thank you.
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Submitted by Anonymous
I was not sure whether I received the correct room as I asked for a premier which was meant to be better than the executive. When I queried it I was told I had an executive which they said was better than the premier.
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The room was nice although the bathroom was extremely small and the heating was turned up a little enthusiastically! I liked the hotel but would have to upgrade if I stayed there again as the standard rooms weren't worth the money.
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The Shaftesbury hotel do a romance package where you get breakfast in bed, roses, chocolates, champagne and a four poster suite which I did not notice advertised on your website. Also I think the differences between the types of rooms need to be explained as I had trouble trying to work out what extras you got from going above the standard rooms.
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Great location, nice design. Upgrade if you want the best stay for your money.
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Submitted by Anonymous
at first they didnt seem to have the booking down, i was made to wait at least 20minutes while they tried to track down the reservation, even though i had the email confirmation with me.the room was very nice however much smaller than i expected it to be.
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only slightly worse as the room was much smaller and there was no bath just a small shower.
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An ideally located central hotel. But the rooms are very small.
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