Travellers Reviews
Submitted by Markku Kauppi, 18150 Heinola, Finland
The breakfast was much better that we expected.
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A nice small hotel in a easy location to arrive by underground from Heathrow airport. Near the Central London. Simply but very good breakfast. No elevator, and the stairs are steep.
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Submitted by Paul E. Friend III, Starke, FL 32091, United States
Question 1: Didn't really use your directions (used a map), but just reviewed them online and they were very clear and accurate.
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Room was clean and private. A moderate amount of noise from adjoining rooms was present, depending on activities of the occupants. By American standards, the room was not spacious, but it was certainly adequate and no less than we had expected.
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No.
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Very convenient location, easy access to most museum and city tourist destinations with no or only one underground line change. Good selection of moderate priced restaurants within 5 minutes walking distance. Two larger convenience stores (Sainbury's Local and Somersets) and numerous smaller ones within 2-3 minutes. Reasonably priced (for London). Pleasant, helpful staff. I would highly recommend to any of my friends who are interested in pleasant accomodations at a fair rate. I would definately stay there again (though I might try for a room with a larger shower facility or a tub).
As an aside, we do intend to post some comments on Frommer's, etc. that are Positive about our stay, the location, etc.
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Submitted by Paul David, Camberwell, Victoria 3124, Australia
Wanted to reverse the credit card payment and pay cash instead to clear out our excess GB Pounds but staff were unable to do this.
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Good value for money, spacious when travelling with four people and sharing a room. Very convenient to the Tube station. Sunny, inviting breakfast room.
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Submitted by Olaf Heeg, 63500 Seligenstadt, Germany
friendly service
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Submitted by Christian Heinrichs, 30627 Hanover, Germany
It is almost impossible to find a parking lot.
There is no Internet-desk at the hotel.
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A nice, little hotel, which is pretty charming and situated perfectly to discover the city.
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Submitted by mary rogers, North Yorkshire. Dl8 5pn, United Kingdom
excellent very friendly and helpful
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first class,I shall certainly use this hotel again,the room was very nice and spacious,(triple)the hotel was very conveniant with easy access to the undergrond.only problem no lift.
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very good ,staff very helpful,we were allowed to leave our cases to collect them later.
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very conveniant,very nice room ,handy to the city centre ,but not noisey,good value for money.
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Submitted by Noel Kopald, Albuquerque, NM, United States
We enjoyed our stay at the Rushmore very much. The location at Earl's Court was very convenient being so close to the tube shops, and to good restaurants. The room was pleasant, clean and comfortable.
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A great option for travelers on a budget. No frills but comfortable and well located.
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Submitted by Toru Ebisawa, tokyo, Japan
We fully satisfied comfortable atmosphere of Rushmore hotel. We will stay same hotel next time!!
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Submitted by Mehmet DEGERLI, CAGALOGLU-ISTANBUL, Turkey
Everything was as good as it should be.
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there were no lifts. Sometimes it was a bit difficult to climb the third floor after a tiring day.
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Cosy, safe, economical, lovely
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Submitted by marie catherine, 94220 charenton le pont, France
I answered no to the 2nd question but she actually arrived rather quickly.
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We found the triple room absolutely charming and well-kept. however on our 2nd night we had to stay at their 'sister hotel' (across the street, I don't remember its name) and the room, though ok, had nothing to do with the Rushmore's! And the staff was not as nice either.
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Really central, very nice B&B, as comfortable as a 3 star hotel easy... The rooms are lovely.
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Submitted by Umberto Salemi, Sanremo (Im), Italy
Umberto has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 74% value and his check-out with a 78% rate. |
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Submitted by Beverly Higazi, Pleasanton, CA 94588, United States
www.LondonBy.Com could not predict why my stay was not pleasant. The hotel was extremelly noisy (i.e., construction on the premises occurring every morning early, doors slamming throughout the hotel late into the night and early in the morning, loud talking by staff, cleaning crew vacuuming, etc.) My room was extremelly small and shower was so small, I could hardly turn around in it.
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Street noise and noise in the hotel is very much a negative factor in staying at this hotel. If you stay here, earplugs are a necessity. Only one member of the hotel staff was friendly and helpful.
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I would not recommend this hotel to anyone for the above reasons stated.
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Submitted by Tamara Matis
The room was smaller than expected - it looked larger on the pictures
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Good hotel at a very good location
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Submitted by Daphne Kourkounaki
Good location, clean, good value for money.
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Submitted by Alexander Sapon
Alexander has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 91% value and his check-out with a 61% rate. |
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Submitted by Daniel Whitman
Beds need new mattresses.
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Four floors, with no lift.
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o.k., but there are probably a lot better places available in the same price range.
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Submitted by Karyn
very helpful...
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will stay there again if i go back to london
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no
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lovely hotel. rooms were small but what would you expect in london! bathroom was new and very clean. lovely place to stay.
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Submitted by Jasmine
Cos it's very easy to book. There are all information you need and with the picture you can see the building, hotelrooms and where the hotel is.
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The Rushmoore hotel was realy very sweet to live. Very confortable, silence and the employees are very friendly!!!
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I arrived very late, in the middnight and i was very tyred. As i came to the hotel i was very pleased, the employee were so friendly and i liked the style of the hotel.
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Brilliant. Next time i will take the same hotel: RUSMORE HOTEL!
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Very easy to find, confortable, small but more personal.
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Submitted by Margaret
good location ,spacious family room, friendly helpful staff, good value for money
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Submitted by Donna
Our room was on the top floor. They did state there was no elevator but if I ever stayed there again I would specify a lower floor.
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Submitted by Vilma
Your hotel has a central location, is clean and silent. The staff was helful and friendly.
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Submitted by Ginger
The staff was very helpful in recommending a store to buy a needed item and they even called the store to confirm they were open. The breakfast was very enjoyable. We would stay here again.
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Additional amount was due to the fluctuation in the exchange rate. It might be helpful to pay for the room in advance to avoid this.
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posting links to reviews would be good to see.
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Good value for the money. Helpful, clean, friendly. Very good breakfast. Conveniently close to the underground.
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Submitted by dominique
improvement can be made regarding the cleanliness of the room (some parts of the wallpaper is yellowish and falling off) but besides this our stay was perfect.
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no
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very nice, well located, price was reasonable
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Submitted by Jurien
No.
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The rooms are very spacious and clean. The hotel is conveniently located near the underground and the neighbourhood is very nice. In short: the hotel is great value for money!!!
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Submitted by Alice
Loved the second room we had (on the 3rd floor...can't remember the #). First room (on 2nd floor) was a bit disappointing. Staff was very nice, breakfast room very pleasant. We'd go back to the Rushmore again, if given a choice of rooms.
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Submitted by Susanne
Very nice little Hotel. Beautiful decorated rooms, good lacation, just around the corner from the tube station.
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Submitted by Petra
When going to other web-sites the amount of hotels is very overwhelming. This web-site gives a select number of hotels. Makes the choices easier. Gives alot more pictures/views of the hotel.
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did not need the planner on this visit.
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no need for one. am well aquainted with london.
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worked very smoothly.
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The only thing that bothered me was that I specifically requested a non-smoking room. This was also indicated on the room door 'no smoking'. However, the room smelt very, very strongly of smoke. More like it was frequently being smoked in rather than having previously been a smoking room and then a while converted to a non-smoking one.
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as stated above....like the 'select' selection.
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small, unasuming, but clean hotel...with very small but new bathrooms. Very well located next to an underground station. Just don't been too suprised if the non-smoking room requested is not completely what you expect.
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Submitted by Juulika
good price and quality relations
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Submitted by Aldo
Aldo has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Rik
I booked 2 twin rooms. One was a twin room, the other a double with a sofa bed. No big problem, but it would have been nice if I was notified prior to arrival.
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It was a pleasant stay. One problem though was returning from a day out, the cleaning staff had left our room door open - not just unlocked, but open!
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Good value for money, good location.
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Submitted by Tobias
The location was exactly where we thought. The hotel was very nice and like it was described. We enjoyed our stay very much.
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Typical English. Very original. We would recommend it.
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Submitted by Tullia
Very nice and warm little hotel
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Submitted by andrea
andrea has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Donald
We had two rooms, 14 and 23. Arrival went fine. Staff was excellent. But payment for the entire 5 night stay was requested in full at checkin?
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During our 5 day stay the desk staff was excelent every time except once. The Rushmore requests you leave your key with the desk when going out. One evening the desk clerk was asleep and we left the key on the desk. When we returned a few hours later, the clerk was still asleep and the key was still on the desk where anyone could have picked it up. Not good! Next time we will wake him.
The rooms could have been cleaner. In room 23, there was a 6' diameter disk vent high up on the main window. We tried to turn it to open it and it was filthy. Yuk!
Lastly, the staff in the breakfast room were lackluster. They seemed annoyed when asked for coffee or other service. Their poor attitude and lack of caring could certanily use some correction.
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No problems. Full payment had been made up front at check-in. Just turned in key and said goodby.
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Clearly mention there is NO elevator and that the stairs are steep and somenwhat narrow (and slanted?). My 76 year old mother found the stairs a challange.
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Older and in need of upgrades, small rooms, tiny shower(room 14), no air conditioning, but the price was fair for what was provided considering it was in high priced London.
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Submitted by Ikuko
I just little bit care about noise came from the next room, it made me annoied. However, service and hospitality was good. Another thing is that I expected the room had a bathtub because websited shows as if the double room has got bathtub.It was shame.
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I would be grate if water provided in the room is not tap water. Tea's taste must be better.
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nothing
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My room faced to the backyard, so it was quiet and good corcumstances. The other thing is that it must be shown the room has got bathtub or only shower.
The arrow on the map pointed little bit different point, so I came out from the opposite exit of earls court station. It would be better that it is shown which exit is nearer.
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The room' interior was lovely and quite convenient, it is located just thrown stone from earl court station, and convenience store near there.
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Submitted by Yvonne
The hotel was very convenient, the staff friendly and the room, though small, was clean and comfortable. We were very pleased and would stay there again if we could get a larger room.
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As above
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As stated already
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No
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Small, friendly, quiet &comfortable hotel within a minute from Earls Court Station.
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Submitted by Daniele
You should include that it's very close to underground station
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A beautiful old victorian house close to the underground and the center of the town. Rooms are very clean and confortable.
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Submitted by Jane
The Rushmore Hotel was located in a really convenient, though not stylish, part of London. The staff were most helpful. The breakfast room was pleasant and the hotel offered a good selection of food for a light breakfast. The bedroom was a bit shabby and cramped for 3 people. The bathroom provided all facilities but was the tiniest bathroom we'd ever experienced. This was fine for a stay of a couple of nights.
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see above comments
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Submitted by James
An impoprtant telephone message was left for us with the front desk receptionist. Upon arriving back at the hotel I was informed that 'someone by the name of Brian, I think, left you a message'. No other details, no written message...totally unacceptable. Thankfully we were able to figure out on our own who might have called us.
Also, our enquiries about local restaurants and hair dressing establishments were met with rather unknowledgeable answers.
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None
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No
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Acceptable.
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Submitted by Angela
The web site protrayed it as being set up a little differently. Perhaps you could mention (unless I missed it on the web site) that the Breakfast Room is downstairs. Breakfast itself was very good though. Also, one night I found a window in my room opened that I had not opened. Considering my room faced the street and was on the first floor this caused me distress.
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Location of Breakfast Room
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Small London hotel, the kind of hotel you would expect to find. Claustrophobic shower but clean, tidy rooms. Hotel served a good breakfast and most of the staff was very helpful. Overall my experience with the hotel was pleasant.
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Submitted by G
My reservation was unknown to the hotel. However they accepted my voucher without questions and offered me (after some time) another room. The consequence was that I have been moved to a next room for the second night. Nevertheless, the hotel staff were very helpful and solved this problem in a proffesional way.
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The cleaning of the rooms was not adequate. I found several belongings of previous guests like empty bottles and some old coins.
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During our check out, the very same room was given free to another guest before cleaning up. This should not have been happened.
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Submitted by Arne
Arne has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Patricia
Breakfast was not great. It would benefit from a greater choice of breads and replenishment of fruit salad more rapidly.
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No elevator
Bathroom linens only changed upon request despite 5+ day stay.
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Very convenient to the tube, pleasant staff, clean, basic rooms. Linens only changed upon request (towels). No elevator. Can be a challenge with large luggage, as staircase is spiral and rooms are all upstairs. Breakfast minimal (coffee/tea + toast).
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Submitted by Ferruccio
One of the receptionist was very impolite.
The lack of the lift is a very big problem, because the stairs are narrow and it is difficult to carry the luggage.
The room was too warm and very small, but the bathroom was veryclean and comfortable.
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The breakfast room has a very nice location.
The rooms are very quiet.
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The hotel is in a very nice and quiet area, very close to the underground station.
My experience was satisfactory
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Submitted by Franziska
The bathroom, especially the shower has the size of a shoebox.
thex should send some of the staff to an english course.
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Submitted by Monika
My brother have to change singel room after one night.
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The room was smaller and I think is time to change the quilt.
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You cant have tub if you have singel room
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if you dont want to spend to much money it is ok. and the area is ok.
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Submitted by Tammy
They should consider placing the luggage in a safer place for storage however. It was in the laudry room in the basement where anybody can access it. Didn't feel that was appropriate.
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This was the first B&B in Europe that we stayed at and so our expectations were not very high. They were adequate but their breakfast was not served until 7 am or so and we missed their selection.
The staff was very helpful and they even got our tour information that we wanted. The one thing I thought was nice was that we had a balcony - albeit looking into a shabby backyard and old furniture, it was a nice touch.
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Rooms and bathrooms are far smaller than you might think. The balcony for some strange reason, made me feel like we got a better deal though.
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The location is ideal, front facade is beautiful. The place is small and smells odd - mold perhaps. Don't try to check in early your baggage will not be in a safe place. Stay if you are wanting to tour London, the amenities in the area are fantastic.
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Submitted by Karolina
The only thing stated in the voucher was a room for 4 with bathroom and I did get that.
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The only reason why I stayed the whole time was because it was clean. I stayed in a room for 4 people. The room was on the 4th floor with no lift. The room looked like the furniture that they did not use anymore had been dumped there. My son's bed was a wooden plank that was on the floor, plus 3 or 4 matresses on top of each other. A grown person could not stand upright in the shower and we could not lock the bathroom door. My kids were ok with this so that is why I did not want to make any fuzz, but if I would have gotten this type of room and it would have been only me and my husband I would have walked out the first night. At least the room for 4 did not look anything like the picture posted on the internet.
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Regarding value for money I am not quite sure. This was the first time I took my kids to London so I had never had to book a room for 4 before this. I have been numerous times my self to London and I have never been disappointed with the hotel stay before.
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The receptionist that was working when we arrived and when we left was ok. smiled and was polite. The same can not be said for the receptionist that was working for almost the whole stay, she was unpolite and showed no pleasure in her work, did not smile, did not even say good morning unless someone spoke to her first. The ladies working in the breakfastroom smiled and were pleasant but their understanding of english was very little, only if your answers were yes or no did they understand. By the way, the breakfastroom was the nicest room in the hotel.
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I would would never recommend this hotel to a friend unless he wanted to try a room for two. But then he would get the same service at the reception desk.
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Submitted by Min Tsui
Receptionist could have made us feel more welcomed.
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The bedroom looked quite old and bed was lumpy.
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Submitted by Tim
Family Suite is in the basement, below the front desk. Very noisy all night long as guests check in on hard wood floors above your bed.
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Submitted by Barbara
We arrived at the hotel around 10:30 a.m. and were firmly told that we could not check in before 1 p.m. We had to ask if there was a place to store our bags and were pointed to the basement - down a narrow flight of steps to a tiny room which also housed the janitorial supplies, washer/dryer, etc. and a door leading outside that the staff were in and out of taking smoke breaks. We were reluctant to leave our bags there from a security standpt. (several signs were posted saying the hotel would not be responsible for lost bags). My sister's checked bag didn't make the flight and we checked several times to see if it had come in, only to be told repeatedly (and quite insistently by the front desk person) that it had not been delivered. On a gut feeling my sister went down to the baggage room around 9 p.m. (against the wishes of the front desk person) and there was her bag.
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The room was very tiny, but at least had a bathroom in it. There were several things about our stay that would prevent us from returning. There is no lift and having to walk up 4 flights of steps (especially carrying luggage) was miserable - five flights if you count going to the basement for breakfast). Also, although the weather was in the fifties, the heat was cranked up at all times. We had to keep the window open wide, with the drape tied back to try to make it tolerable. When we went down to complain about the heat, another guest was there before us, and the front desk person told them it was supposed to go off at 11 p.m., but she thought it was broken so there wasn't anything she could do about it. It was stifling! Even though we left our towels on the floor, we didn't get fresh towels unless we asked for them each time - and then only one for each of us - no hand towels at all.
Overall, it seemed to us that the hotel was run by a bunch of young kids who really didn't care about the quality of our stay. Even simple questions about the weather for the day, or directions were met with a shrug. I don't think there was a single staff member that we came in contact with that spoke English fluently, and one evening member was always in the little office off the reception area with an unusual smell emanating from the room as she came out.
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No assistance with even getting our bags out the door as we were leaving.
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See above 'stay' comments. We honestly tried to be friendly a |
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