FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room per night.
• Is breakfast included in the price and what type of breakfast?
  Depends what has been quoted. Breakfast at The Old Master's Restaurant is renowned as being one of the best in London. Choose from healthy cereals and fruits, to deliciously warm pastries and croissants and the tastiest selection of traditionally cooked English breakfast, with eggs cooked to order.
• Can we settle the bill on arrival?
  Yes, but any additional charges needs to be settled on departure.
• Which languages are spoken at the reception?
  All main european languages.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Rubens at the Palace has floors and there is 2 lifts.
• Are there quiet, private, romantic rooms?
  Yes, the Royal Wing provides individually decorated rooms to the theme of old monarchs. The rooms has a walk-in shower and a plasma screen TV in the bathroom. The Royal Wing is a seperate part of the hotel where you can only go in if you're staying in the wing.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  Ask the concierge.
• Which is the nearest airport?
  London City 8.5 miles (13.6 km).
• Do you have a pickup or shuttle service from and to the airport?
  We offer a chauffeur driven Bentley car service for transportation between the hotel and either Gatwick or Heathrow Airports which may be booked by our concierges for a fee.
• Which is the nearest bus-stop?
  Victoria-Buckingham Palace Road.
• Which is the nearest railway station?
  Victoria Station, 200 metres away.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Victoria Station, 200 metres away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, with a £1 000.00 deposit.
• Is there a restaurant in the Property?
  Yes, two.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.