FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 2 pm.
  Check-out: before Midday.
• Is the price per room/apartment or per person?
  Prices are always per room per night.
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included only in weekend rates.
• Can we settle the bill on arrival?
  The bill should be settled and signed for on departure to make sure we have covered all possible extras.
• Which languages are spoken at the reception?
  English. Sometimes: German, French, Arabic, Greek, Polish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 7 floors. We do have a lift.
• Are there quiet, private, romantic rooms?
  All rooms are very quiet. Some of our rooms have romantic four poster beds.
• Do the rooms/apartments have a terrace/courtyard?
  Only a few of the rooms have balconies. We also have a back patio/garden to the hotel.
• Do the rooms/apartments have a balcony?
  Only a few.
• Do you have non smoking rooms/apartments?
  We do have non smoking rooms. Please request when booking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Satellite TV is available in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  There is DDI lines connected to all rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditioning and you can also change your room temprature all year around.
• Do you have an Internet/E-Mail point in the Property?
  All rooms have broadband connection for laptops.
• Is there a swimming pool? When is it open?
  The property does not have a swimming pool.
• Is parking or garage available?
  There are hotel parking spaces. Only subject to availability.
• Where can we rent a car?
  Our concierge can help you arrange that.
• Which is the nearest airport?
  Heathrow Airport is approx. 22 miles/ 15 km away and takes only 20 minutes to go to via the nearby Heathrow express at Paddington station.
• Do you have a pickup or shuttle service from and to the airport?
  No, but we can arrange taxis or private cars from our concierge.
• Which is the nearest bus-stop?
  Bus No. 12 - 3 min. walk or all major buses that leaves from Paddington station- 3 min. walk.
• Which is the nearest railway station?
  Paddington station. - 3 min. walk.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Paddington station or lancaster gate station- both within 3 min. walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  No, but we do offer 24 hour room service and complimentary afternoon tea with warm scones.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, via the broadband connection.