FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: after 02.00 pm.
  Check-out: within 11.00 am.
• Is the price per room/apartment or per person?
  Prices are per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet continental breakfast.
• Can we settle the bill on arrival?
  Guests paying directly at the hotel are required to supply valid credit card details upon reserving rooms here and card are subject to pre-authorisations to verify card details. Guests with prepaid reservations will be asked for credit card upon arrival to guarantee for any extras/incidentals during their stay.
• Which languages are spoken at the reception?
  French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Rooms are located on 4 floors and yes there is a lift.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No air-conditioning.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Which is the nearest airport?
  London City 10 miles (16.1 km).
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Paddington Station, 3 minutes walk.
• Which is the nearest railway station?
  Paddington Station, 3 minutes walk.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Paddington Station, 3 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.