FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  All prices are per room per night.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not included in the price. We serve Continental or Full English breakfast.
• Can we settle the bill on arrival?
  Usually procedure is payment on departure but of course payment can be made on arrival.
• Which languages are spoken at the reception?
  French, Polish, Hungarian, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 11 floors and 3 lifts.
• Are there quiet, private, romantic rooms?
  All rooms have triple glazed windows so rooms are very quiet.
  All rooms have electronic key card. Do not disturb sign is available to keep your entire privacy during your stay.
  Should you want a romantic time at the hotel, the the Danubius Suites are the ideal rooms for special occasions.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Some rooms do have.
• Do you have non smoking rooms/apartments?
  Two floors are smoking and the 9 floors are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV with all major international channels in all rooms.
  Should you want to follow live sports events on big screen then it is available in the Pavilion Bar.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All the rooms have free air-conditioning.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have an Internet lounge.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, parking available (extra cost).
• Where can we rent a car?
  Ask the concierge.
• Which is the nearest airport?
  Heathrow Airport (20 km).
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do.
  
• Which is the nearest bus-stop?
  In front of the hotel: Park Road/Lords.
• Which is the nearest railway station?
  Marylebone, Paddington or Euston are just a short journey by taxi.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  St.John's Wood on the Jubilee line just 5 minutes walking distance.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is a state-of-the-art Gym.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  Yes, Minsky's restaurant. In the relaxed Brasserie style atmosphere, guests can enjoy the tempting range of dishes on lunch and dinner menus. The best of british and seasonal products are carefully chosen and prepared by our Executive Chef.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.