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| |  | Traveler Reviews for Norfolk Towers |  |
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34 Norfolk Place, London, W2 1QW
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| Guest Rating | |
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69%
627 guests and 56 review |
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| | Selected for you! | |
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| We have personally
visited and selected
it for you in 2003!* |
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Travellers Reviews
Submitted by Mike Weber, Fort Smith, United States
good value in a convienent area of london and a short walk to the Paddington subway and train station.
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Submitted by Kristen Hochulski, Buffalo, United States
The room was great, exactly as it was on the website. There was only one issue that we cmae across, that was the English breakfast. It looked wonderful and the staff was great but it was cold, eventhough on a warming tray and it was way over priced at 8.95. Other places that we saw is was much cheaper. However, over all the stay was great and would not hesitate to stay there again.
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I would say the the rooms are great and comfortable, The staff was diligent and organized and ready to help. The only thing that I would say to stay away from would be the breakfast and go to someplace else
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Submitted by Andreas Johansen, Fredrikstad, Norway
Too expensiv privat taxi..
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Warm and positive energy, and nice people.
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Submitted by William Mills, San Francisco, United States
Nice place, nice price. Even though we had booked 3 rooms, there was no problem checking in.
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Smallish room, but OK.
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Old building, close to Paddington Station. OK but not great.
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Submitted by Victoria Rainey, Heemstede, Netherlands
room small but clean and adequate for one person for a short stay.
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Submitted by RUI MIRANDA, ESPINHO, Portugal
nice, cozy not expensive and well located
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Submitted by RAVI NAICKER, DANA BAY, MOSSEL BAY, South Africa
Staff assisted in finding the best room before check in to ensure spouse was happy.
Was booked into a executive room.
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Quick and efficient service when requested extra soaps and sugar. Staff gladly assisted with sight seeing information. Laundry was clean and fresh.
The lift was very slow and I think this should be looked at.
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Payment was made on check-in. I disputed this and was told that it's the policy.
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20m to bus stops.
Restaurants, fast food outlets, laundry, souvenier, tube station and grocery shop (Sainsbury at Paddington Station), all within walking distance.
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Very central area that is easily accessible to the tube and on the doorstep of the bus stop. I enjoyed the Indian cuisine of the restaurant just opposite the Hotel. Room was clean and fresh and serviced daily. Staff were polite and helpful, and ever willing to please. Karaoke bar in basement was rocking. Best of all, the rates are highly competitive. I will surely go there again and have already recommended them to a friend. Keep up the competitive standard and see you soon. Ravi Naicker - South Africa
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Submitted by Floyd Lewis, Williamsburg Virginia, United States
upon arrival, the desk clerk had us pay for our entire stay, rather than paying upon departure. He also charged us $54 more than our reservation saying it was the rate of exchange or commission.
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This hotel is on a very noisy street. The bus runs 24/7 so sleeping with the window open was not a great option (no airconditioning) One side of the double bed was pushed up against the wall so to get in or out you had to climb over the other person and since I am 76 yrs old and need the bathroom in the middle of the night, this was not convenient at all. This room should be a single,not a double. We were given 1 towel apiece daily..no handtowel or washcloth,no shower cap nothing but a gadget on the wall that dispensed soap. So much for amenities....This hotel should be downgraded to 2 stars certainly not 3.
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No problem checking out cause I paid checking ion...although I balked and paid $6 for a local phone call...Outrageous...
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Don't go there...I would never recommend t6his place to anyone.....
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Submitted by Steve Sutherland, Randburg, South Africa
Very misleading regarding the rooms and quality thereof. The 'DOUBLE' room was in fact a single with a double bed squeezed in it. There was no possible manner for my wife and I to have stayed there. Horribly short on wardrobe space and no where to keep luggage. This is especially so when you are an overseas visitor and havd two reasonable suitcases.
The lift itself barely accommodated our luggage and two adults.
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Small, cramped and not value for money
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Submitted by david Large
The staff were very pleasant and extremely helpful.
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Quite close to Paddington Station, clean rooms, pleasant and helpful staff. Many facilities in the surrounding area.
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Submitted by Saman Zamani
Saman has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 83% value and his check-out with a 28% rate. | |
Submitted by GRAVALIS DIMITRIS
ask for me to pay additional amount (85 #) the last night
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nothing
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not good
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Submitted by Karolina Borecka
Room was very cold and flush in the toilette did not work. Even when we complained to a receptionist, our problem was not solved and we had to repair it by ourselves!!!
We requested a smoking room, but the whole hotel was non smoking.
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This hotel is expensive and its level should be compared to 1 star hotel in Czech Republic. Its staff is quite helpful, but they do not understand much. You can hear all noises from nearby room.
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Submitted by michal Or-Yuval
when we got there, it took a long time(about 15 minute!!) for the receptionist to understand who we are (although i call the hotel from my country to double check if they have my reservation)the person who had recive our faces wasn't nice and we didn't feel wanted there. also, when we asked him for an information regarding lines for Heterew airport from piccadilly line- he said in a bad voice: 'i don't know!! but you can have this taxi agency and pay 18 pounds per person!!' ofcourse we knew that we can get the airport in much cheaper price. we felt that he didn't have any patience to us and the people whom we saw he talking to.as if it was the last job he wish to do.
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the room-as most of the rooms and hotel in London was very small we clastrophobia in this room.... and all the hotels in london are very ecprnsive- but this you can not change........at least the room was clean.
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the room was terrible- it was much too small than the rooms they have in japan. the person whom we met when we arrive at the reception was preety nausty.
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Submitted by Garry Storey
because i arrived after 6 in the evening i was told me and my fiance would have to stay in a twin room instead of the double room booked. i booked this accomodation using my credit card if i didn't turn up the room would have been payed for anyway so why was my paid for room given away and why did i have to stay in a room with two single beds.
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i deserve some sort of compensation for my stay there it was unacceptable
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the staff are not helpful at all and shrug off any problems you may have
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Submitted by Ruth
I enjoyed the hotel and my stay.
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Submitted by Jesper
Excellent hotel - location, quality of rooms etc - for a very good price!
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Submitted by Ming
I think the hotel was abit shocked when I presented them with a voucher. I asked them for a twin share pricefor 5 nights day, the price they quoted me was much more expensive that what was available with londonby.
So we went to the netcafe and made our reservations via you guys. You saved us alot of money.
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Lifts were abit slow. One lift to share among 7 floors, was abit of a wait.
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Very nice, clean and comfortable, value for money. Close to transport and shops.
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Submitted by Alison
the downstairs of the hotel (reception etc is in excellent condiditon, and this si let down a bit when you go upstairs, where it is not quite as smart, however it was clean and tidy.
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the bar downstairs is not quite what we expected. would be nice to have somewhere where you could sit in the nice reception area and just have a drink without having to go out or to the bar, which didnt quite meet the standards we expected.
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good value for money. good for shopping and access to tubes.
would use it again if i needed to stay in that part od London.
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Submitted by Rajesh
Everything was OK
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The lift did not work on the morning of departure. We wasted about 30 to 45 mins. My wife had to come down the stairs carrying heavy bags.
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No
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Convenient, clean, and comfortable. Works well if you want to do sightseeing in London.
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Submitted by Nina
Special thanks to the receptionist who wellcome us. He was very joyful, polite, fun and helpful even we arrived that late at night and we were very thired... =)
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Everything else was very good, but I got a little dissapointed about the room. It was small (smaller than I expected) and maby not that good shape as I expected. But I was very happy about the location and it was the most important thing to me at this time. One more thing, the elevator??? Very scary place and I think in very bad shape as well...
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You could mention something about adapters available for turist in your reception. I wasn´t smart enough to go and ask - likse some other quests... But it was too late for me then, I already had bought one...
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Location VERY GOOD, staff very friendly, don´t go to have breakfast - lousy and too expencive (we are used to have exellent hotel breakfasts in Finland), remember the 'stars' but I would like to take one off...
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Submitted by Femke
Good stay for fgood money, very clean, nice rooms!
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Submitted by sree lalitha
Eventhough I was there only for overnight stay, I really liked the place. It was very comfortable. Great Job and I sure will be recommending the place to my friends.
Thanks again.
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Would it be possible for you to inlcude complimentary breakfast. Something like muffins or donuts would be great.
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Good and Friendly Place to stay
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Submitted by Olivier
The room was very small and it was noisy (thin window panes). But in view of the moderate price, the accommodation was OK.
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The location is advantageous: close to Paddigton station from where the Heathroww Express to the airport departs.
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Conveniently located; noisy during the day, but OK at night. Good value for money.
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Submitted by Brian
only twin room available having booked double room
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Very reasonably priced accomadation considering excellent location and proximity to London central
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Submitted by Hugo
Hugo has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 61% rate. | |
Submitted by Nicole
Nicole has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 83% value and his check-out with a 78% rate. | |
Submitted by Leonidas
Adequate accommodation.
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Submitted by Katarina
A nice and friendly hotel in a great hotel area. We got a big and comfortable room, even if the view could be better! We are satisfied and would not hesitate to recommend the hotel to our friends.
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Submitted by Simon
The rooms were small but other than that everything was fine the towels were changed daily the hotel was clean and the staff were pleasant.
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A very lively bar with entertainment on some nights.
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Cosy good bar good food polite and helpful staff
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Submitted by Charles
The wallpaper on the wall was peeling and in need of an update. The rooms we stayed in were noisy. The rooms were tiny with virtually no room to move. The location was excellent.
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Conveniently located to Paddington station. Rooms are very small and in need of updating. Staff was very helpful.
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Submitted by Christian
The gentleman that checked us in was very friendly and helpful and willing to do whatever he could do to make our stay more comfortable. However the woman that was working with him was not very friendly and customer service focused. We arrived a little earlier than the check-in time and were very tired from travelling and wanted to check-in a little early. The man was doing everything that he could to help however the woman was not willing to let us check in nor help us out at all.
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The rooms were private and very nice and just as the advertisment stated. However the beds were little uncomfortable and old and needed to be replaced.
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Very pleased with the location and the pricing. Would definitely recommend to a fried or someone looking for a medium range hotel to stay while in London. Very close to the Paddington station (Tube) and close to the Paddington Train Station. Also down the road from Hyde Park, local shopping and many types of eateries.
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Submitted by Barrie
The receptionist was on the phone to her mother when we arrived and took several minutes to finish the phone call and deal with us, but after that was polite and helpful.
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The rooms were very small but extremely clean and quiet, and all facilities worked well.
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A good value hotel, very well located, with good facilities and service. Accommodated our family (2 adults, 2 children, 1 senior) and our budget very well.
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Submitted by Anna
Neat place in central London, close to subway station, local restaurants and pubs. Very good value for money. Quiet, clean (and very warm!) room.
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Submitted by colm
single room i was given extremly small although room cleaned every day and in fairness to hotel mangement they refunded days room rate after 11am when i checked that day
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budget hoel for travellers on tight budget or for people to get started in london if re-locating here and on tight budget
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Submitted by David
Double rom was far smaller than expected
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Hotel Bar is CLOSED on Sunday evenings
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Small rooms,indifferent staff,noisy if room is near the lift
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Submitted by Raffaele
Raffaele has left no specific comment, however has rated the overall satisfaction rate with a 49% score, his arival experience with a 57% value and his check-out with a 78% rate. | |
Submitted by Patric
Service was overall somewhat unpolite, payment had to be made in advance.
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Room was tiny and worn out. Thin summer blankets in the middle of winter. heat could not be properly regulated.
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Hotel interior is run down.
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Relativly cheap hotel offering a a bare minimum of comfort, but located well.
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Submitted by Justine
Justine has left no specific comment, however has rated the overall satisfaction rate with a 33% score, his arival experience with a 66% value and his check-out with a 61% rate. | |
Submitted by Bruce
I had to show them my voucher before the staff realized I had a reservation there.
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The room I was given was very small. The bathtub was too small for an adult, and there was no soap. The room overlooked the street. The noise from vehicles on the street was bad throughout the night. I would have preferred a room not overlooking the street.
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I would not stay here again.
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Submitted by Paolo
We got double room with 2 sepatereted beds!...istead of one double as requested. they Changed the day after, due to our claiming.
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Not so clean....very little room.....but was fine.
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Property is absed very close to the St. Mary Hospital....too many ambulances!!
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fine to visit london
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Submitted by Ashley
Needed to check in early as one of our party had become quite ill. Receptionist not particularly helpful or polite about our circumstances. Also very difficult to understand her heavy accent.
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room very small and cramped. area outside did not feel safe. view from room dreadful.
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staff at reception desk consistantly rude, not helpful, impossible to understand
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that it is a horrible place to stay. loud in halls, stairs delapitated, lift often unavailable, slow, or broken.
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an embarrassing dump
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Submitted by David
We never saw any of the hotel staff smile or be welcoming to any clients (we saw about 7-8 in total). It was very disappointing!
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The bathroom facility was small and mouldy. There was a hotel bar directly above our room that played live music, which filtered very well into our room. The place was not at all worth the £70 per night we paid. We were very dissatisfied with it.
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We had planned on asking directions to the train station but no staff member was present at the desk. We left our keys and walked out.
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While all of the details on the site were true, its rating of 3 stars was well below our previous experience of 3 star hotels.
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Don't stay there!!
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Submitted by Mak
The receptionists were unfriendly when we arrived. They did not giev hands in moving heavy luggages.
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The room we lived in was very noisy and the curtain could not shelter the room from sunlight in the morning. It was not a real triple room, but a double room with an extra bed, therefore the space was very small and difficult to move within the room. However we were charged for the price for a triple room.
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Unhelpful.
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Restaruant not open for dinner.
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I will not recommend this hotel for my friends.
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Submitted by Anonymous
During our first night, we could´nt hardly sleep because of the noise in the room. But, finally, they changed us to another one.
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It´s a very warming place, very well comunicated. I´d absolutely recomend it to a friend :-)
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Submitted by Anonymous
It was a very nice hotel to stay at. I greatly enjoyed my experience.
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Clean and beautiful
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 83% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The bookings were not in their record. After I produced the booking confirmation, I had their assistance with check-in procedures completed.
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The rooms size appeared to be smaller than we looked from the web.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 53% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
It was much much smaller and a bit lower class than expected.
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Submitted by Anonymous
The lady who welcomed me was very nice.
When I took an elevator I went down with out thinking and could not go back because you need security numbers. I got all my stuff and took stairs.
May be not many your customers have done this but may be it's good idea do not get off B1...
hope you understand what I mean.
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Wish TV's image processing was much better then I could more enjoy the world cup games...
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If there is more specific map people more easely to get the hotel.
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very close to Oxford street and very easy to accsess to tubs and trains.
Very convenient and cheap.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 58% score, his arival experience with a 91% value and his check-out with a 61% rate. | |
Submitted by Anonymous
satisfied with the staff on duty and hotel appearance/facade.
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very convenient location, walking distance to paddington station, shops and restaurants. Place was old and room was very compact though.
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Submitted by Anonymous
estuvo bien,lo único los ruidos del suelo q crujía y se movía hasta la cama cuando los de la habitación de al lado andaban y q el agua de la ducha salía ardiendo y no supimos ponerlo mas templado,lo demás normal,xq tampoco comimos alli ni nada, pero habia limpieza y se dormía comodamente, ah! y la mayoria de los recepcionistas eran atentos y simpáticos, menos uno mas mayor que era muy seco.bye
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i write it up, it is not bad
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Submitted by Anonymous
Checkout was at 11, at 7:50 we were woken my cleaning trying to get into the room, they knocked on our door another 4 times after this. I did not appreciate this.
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It was not a 10 min walk to Oxford street, it was more like a 15-20 min walk.
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Basic and Clean
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The reviews within this page do not necessarily reflect the views of WorldBy.Com. |
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