FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.30 pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  Prices are per room per night.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Which languages are spoken at the reception?
  English, Japanese, German, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Montcalm has 6 floors, with lift.
• Are there quiet, private, romantic rooms?
  Yes, of course.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV with CNN.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Ask the concierge.
• Which is the nearest airport?
  London City 9.2 miles (14.8 km).
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  In Marble Arch.
• Which is the nearest railway station?
  Marylebone Railway Station 0.6 miles (0.9 km).
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Marble Arch.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.