FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 2pm.
  Check Out: before midday.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Which languages are spoken at the reception?
  German, Dutch and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 floors with lift.
• Are there quiet, private, romantic rooms?
  All rooms are private and romantic.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct line in all rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No. Bloomsbury Car Park is a 2 min walk - on Bloomsbury Square.
• Where can we rent a car?
  Hertz Car Hire is in Russell Square. Please ask concierge for detailed plan directions and maps.
• Which is the nearest airport?
  Heathrow Airport - 20 miles approx.
• Do you have a pickup or shuttle service from and to the airport?
  We offer a (chargeable) Taxi, Car and Chauffeur service, which is bookable through the concierge on request
• Which is the nearest bus-stop?
  In Russell Square.
• Which is the nearest railway station?
  Euston and Kings Cross Station, 1 mile.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Russell Square - Piccadilly Line 250 m.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  The hotel provides complimentary gym and sauna facilities. If you fancy a relaxing day out at the Sanctuary, with prior notice the Concierge will be able to arrange this.
• Are pets welcome?
  Pets are welcome in our guest bedrooms and a range of pet beds and menus are available, this can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.