FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 2pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  Prices are per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  No for apartments.
• Which languages are spoken at the reception?
  Italian, Spanish, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Milestone Hotel and Apartments has 4 floors, with lift.
• Do the rooms/apartments have a balcony?
  Some rooms have balconies.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  There are several National Car Parks (NCP) locally. Our concierge can provide a valet service and will park your car for you, all charges for car parks can be added to your bill.
• Where can we rent a car?
  Ask the concierge.
• Which is the nearest airport?
  London City 10 kms (6 miles).
• Do you have a pickup or shuttle service from and to the airport?
  We offer a chauffeur driven Bentley car service for transportation between the hotel and either Gatwick or Heathrow Airports which may be booked by our concierge for a fee.
• Which is the nearest bus-stop?
  Kensington Road.
• Which is the nearest railway station?
  Victoria Station 1½ miles.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  High Street Kensington 6 minute walk, Central Circle and District lines
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Fully equipped health & fitness centre with sauna and Jacuzzi.
• Are pets welcome?
  Pets are welcome in our guest bedrooms and a range of pet beds and menus are available, this can be arranged when making your reservation.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.