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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from 2pm, Check Out before midday. - Is the price per room/apartment or per person?
Price is per room per night. - Is breakfast included in the price and what type of breakfast?
Full English Breakfast is included only in weekend rates. - Can we settle the bill on arrival?
No, the bill will be settle on check-out. - Which languages are spoken at the reception?
Italian, French, Spanish, Chinese, German, Thai, Greek, Japanese. - How many floors are there in the building and do you have an elevator (lift) in the building?
Eight floors, with accommodation spread over six floors. There are 4 lifts. - Are there quiet, private, romantic rooms?
All rooms. - Do the rooms/apartments have a terrace/courtyard?
No, but all rooms have a view of either eight-storey atrium, or the streets of London. - Do the rooms/apartments have a balcony?
No. - Do you have non smoking rooms/apartments?
Yes. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes. - Is there a telephone with direct dialling in the rooms/apartments?
Yes. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, these facilities are available in all guest rooms. No supplement charge. - Do you have an Internet/E-Mail point in the Property?
Yes. - Is there a swimming pool? When is it open?
Indoor semi-ozone 15 metre swimming pool, a fully-equipped gymnasium, a whirlpool, saunas and steam rooms. Massages and E'SPA beauty treatments are also available. - Is parking or garage available?
Yes, valet parking. - Where can we rent a car?
We can organise this via our Concierge service. - Which is the nearest airport?
London Heathrow, 15 miles/20 minutes by train. - Do you have a pickup or shuttle service from and to the airport?
No, but such a service can be arranged via Concierge. - Which is the nearest bus-stop?
Marylebone Road. - Which is the nearest railway station?
Marylebone Station, opposite side of hotel. - Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
Marylebone Station, opposite side of hotel. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Yes. - Are pets welcome?
Only helping-pets. - Is there a restaurant in the Property?
Yes. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes.
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