FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room/apartment per night.
• Is breakfast included in the price and what type of breakfast?
  No breakfast is not included but we do offer a full buffet breakfast.
• Can we settle the bill on arrival?
  Guests may pay for their accommodation on arrival if they wish and then settle their extras on departure.
• Which languages are spoken at the reception?
  English, of course, but we have staff who speak Portuguese, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The John Howard Hotel has 7 floors with 2 lifts.
• Are there quiet, private, romantic rooms?
  Our Junior Suites would be most suitable for a romantic getaway. They consist of a king sized bed and a sitting area in one large room.
• Do the rooms/apartments have a terrace/courtyard?
  A few rooms only.
• Do the rooms/apartments have a balcony?
  A few rooms only.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air-conditioning in all the rooms, except in the apartments. There is no extra charge for this.
• Do you have an Internet/E-Mail point in the Property?
  We have internet access in the lobby for the guests where they are charged according to how long they use it.
• Is there a swimming pool? When is it open?
  Can use the pool at a nearby sports centre, where they would pay for the facilities.
• Is parking or garage available?
  Pay car park nearby and meter parking outside the hotel.
• Where can we rent a car?
  Ask the reception desk and they would be able to arrange it for you.
• Which is the nearest airport?
  London City 10 miles (16.1 km).
• Do you have a pickup or shuttle service from and to the airport?
  Can be arranged at a cost.
• Which is the nearest bus-stop?
  Queens Gate, Gloucester Road, or Kensington High Street.
• Which is the nearest railway station?
  Paddington Railway Station 1.1 miles (1.8 km).
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Gloucester Road Underground Station is the closest. It is about a 10 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes, our restaurant is open for breakfasts and dinners. It is closed for lunch and Sunday evenings.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.