FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, our rich continental breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, as you prefer.
• Which languages are spoken at the reception?
  English, Grench, Polish, Spanish, Chinese, Portuguese, Malay, Russian and Arabic.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 7 floors and a lift.
• Are there quiet, private, romantic rooms?
  Yes, our rooms are gracefully decorated creating a romantic ambience, perfectly sound proof and quiet.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Yes, most of our rooms do have a small balcony.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV with international channels in each of our rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do. The re are 2 Internet workstations in the lobby at guests' disposal.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  parking on request charge per day
• Where can we rent a car?
  Ask the reception.
• Which is the nearest airport?
  Heathrow airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do. (On request and by extra charge).
• Which is the nearest bus-stop?
  Bayswater Road (150 metres).
• Which is the nearest railway station?
  Paddington Station (1 km).
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  The nearest subway stop is "Bayswater" which is approx. 300 metres far from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is.
• Are pets welcome?
  Only guide dogs.
• Is there a restaurant in the Property?
  Yes, there is. "Legenda" restaurant serving Malay food.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can. We offer also wi-fi access in all the premises.