FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Full Continental and English Breakfast included.
• Can we settle the bill on arrival?
  Yes, unless there are extras.
• Which languages are spoken at the reception?
  English (Italian, French depending on receptionist).
• How many floors are there in the building and do you have an elevator (lift) in the building?
  4 Floors, there is a lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Suites have private terrace, some rooms have balcony.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  No designated non smoking rooms. Rooms are refreshed daily. We kindly request that guests refrain from smoking cigars and pipes in the guest rooms and public areas.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite TV - including JSTV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  Free access to internet from public areas (Conference Room & Morris Room). Guest that have a laptop with a network card can use broadband (ADSL) connections on public areas.
• Is there a swimming pool? When is it open?
  Swim and gym at local fitness centre, guest can use their key-card for discounts.
• Is parking or garage available?
  Hotel does not have a car park. On Harrington Road there is a car park (1 min walk).
• Where can we rent a car?
  Victoria or Earl's Court. Our concierge will be pleased to assist you.
• Which is the nearest airport?
  London City Airport: 9.9 miles (16 km)
  Heathrow Airport: 14.5 miles (23 km).
• Do you have a pickup or shuttle service from and to the airport?
  No. Arrangements can be made via our concierge, guest will pay for the car.
• Which is the nearest bus-stop?
  Cromwell Road, 200yds.
• Which is the nearest railway station?
  Victoria Railway Station 1.4 miles (2.2 km).
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  South Kensington, 3 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Free entry to Fitness First Club in South Kensington (only for guests staying in the Suites at The Gallery, subject to availability).
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.