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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
Check-in: after 2 pm.
Check-Out: before 11 am. - Is the price per room/apartment or per person?
Prices are per Room or Suite. - Is breakfast included in the price and what type of breakfast?
Breakfast is not included in the rates. We offer Continental and English breakfast. - Can we settle the bill on arrival?
Yes, otherwise full bills must be on departure. - Which languages are spoken at the reception?
French, Spanish, Portuguese and Polish. - How many floors are there in the building and do you have an elevator (lift) in the building?
There are 5 floors and two elevators. - Are there quiet, private, romantic rooms?
Yes, the majority of bedrooms are of this nature. - Do the rooms/apartments have a terrace/courtyard?
Four have this facility, including one suites that leads directly into the private garden. - Do the rooms/apartments have a balcony?
Two suites have this facility. - Do you have non smoking rooms/apartments?
Yes, we do. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there are TVs with satellite/cable. - Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
Yes, there is air conditioning at no extra charge. - Do you have an Internet/E-Mail point in the Property?
Yes, we have. - Is there a swimming pool? When is it open?
No, there is no swimming pool. - Is parking or garage available?
No, we recommend our guests to you a local facility five minutes away, at approx £29.50 for 24 hours. - Where can we rent a car?
Our concierge service can organise this by prior arrangement. - Which is the nearest airport?
London Heathrow. - Do you have a pickup or shuttle service from and to the airport?
No, we do not have. - Which is the nearest bus-stop?
Sloane Square. - Which is the nearest railway station?
Victoria Railway Station. - Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
5 Minutes walk from the hotel to Sloane Square station. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
No, but we can recommend local clubs with a fee for day use
approximately £50.00. - Are pets welcome?
Dogs are welcome. - Is there a restaurant in the Property?
No, only a Breakfast Room and 24 Hour Room Service.
Our Concierge can organise local restaurants or private orders. - Can I connect my modem so that I can surf the Internet from my room/apartment?
Yes, you can.
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