FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in 2.00 pm.
  Check-out 11.00 am.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included.
• Can we settle the bill on arrival?
  Yes, if a credit card guarantee has already been given
• Which languages are spoken at the reception?
  English, German, Italian, French, Chinese, Dutch, Spanish, Malay, Turkish and Africaans.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  10 floors with 4 lifts
  
• Are there quiet, private, romantic rooms?
  All the rooms are quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No, they have not.
• Do the rooms/apartments have a balcony?
  Yes, some of the rooms has a small balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No extra charge for rooms with air conditioning
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Masterpark car park nearby at discounted rates for parking.
• Where can we rent a car?
  You can ask directly the concierge desk.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  Bayswater Road.
• Which is the nearest railway station?
  Paddington is only 800 yards from the property.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Lancaster Gate Station is a minute walking distance. Paddington Station is 5 minutes away by foot.
  
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, on request.
• Is there a restaurant in the Property?
  Yes, we have two restaurants and bar.
  
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.