FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  All standard rooms include continental breakfast. For executive rooms rate includes full English breakfast.
• Can we settle the bill on arrival?
  Yes, if a credit card guarantee has already been given.
• Which languages are spoken at the reception?
  We speak English, Italian, Turkish and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors with a passenger lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Yes. Due to health & safety regulations they cannot be used.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is TV in every room with satellite news channel, radio, pay movies and TV games.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialing in every rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there isn't air conditioning in the bedrooms but all the public areas are air conditioned.
• Do you have an Internet/E-Mail point in the Property?
  Every room has a dataport for Internet access.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Charged parking is nearby.
• Where can we rent a car?
  Hertz, Easyrentacar, Avis. All have the offices in central London.
• Which is the nearest airport?
  The nearest airport is Heathrow.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Various bus stops just a few minutes walk away from the hotel.
• Which is the nearest railway station?
  The nearest railway station is Paddington.
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Queensway, Bayswater and Lancaster Gate are nearest tube stations from the hotel just a few minutes walk away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Not in the property. Nearby there is a fitness centre at about 5 minutes walk away.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes. The XO Restaurant serves international cuisine.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.