FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, we do not serve breakfast as the apartments are self catering.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  Yes, if a credit card guarantee is given in advance.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors, all of which are served by a lift.
• Are there quiet, private, romantic rooms?
  The apartments on higher floors are the quietest in building. Most of these higher apartments have their own separate balconies.
• Are linens and towels provided or do I need to bring my own?
  All are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Some do have their own private balcony.
• Do the rooms/apartments have a balcony?
  Only some apartments do.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a Sat/Tv in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air-conditioning is available in some of the apartments only (front apartments). There is no additional charge and it is available all year round.
• Is there a dining room where we could sometimes all dine together?
  Each apartment has its own dining area.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not but there is an Isocket in every apartment. Additional charges do apply for use of this.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Not at the property, but there are several NCP's in the local area.
• Where can we rent a car?
  Reception can assist with this requirement.
• Which is the nearest airport?
  London City Airport (10 km).
• Do you have a pickup or shuttle service from and to the airport?
  No, however we are able to organise airport pick-up at an additional cost.
• Which is the nearest bus-stop?
  Liverpool Street Station (opposite the hotel!)
• Which is the nearest railway station?
  Liverpool Street Station (opposite the hotel!)
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Liverpool Street Station is directly facing the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not however discounted entrance at the local Fitness Exchange is available to all guests.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, however there are several restaurants in the local area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can. An additional charge will apply though.